Refund, Cancellation & Payment Security Policy

Our report is a personalised digital analysis prepared for the channel provided at checkout. Please review the scope and delivery deadline before paying.

1. Before work begins

If you cancel before research begins, we will refund the full report price. Contact us using your order email and reference. Any refund will follow the payment processor's procedures, and no cancellation penalty applies before work begins. You must send the request from the order email, including your order reference.

2. Once work begins

Research, benchmarking, analysis and report preparation use dedicated time. Once work has commenced, cancellation does not automatically entitle you to a full refund. We assess each request fairly based on the documented portion of work completed, actual reasonable costs and applicable consumer rights, and will explain any proposed deduction. This does not limit remedies for non-delivery or defective service.

3. After the report is delivered

Because the report is a personalised digital service, a change of mind, disappointment with recommendations, or a lack of subsequent channel growth does not by itself entitle a customer to a refund after delivery. This does not affect legal remedies for non-delivery, materially incomplete work, misleading descriptions, or services that fail applicable standards. Report-specific clarification support is included as advertised.

4. Delivery delays and unexpected events

Your order confirmation states the delivery deadline. If illness, technical outages, loss of data access or another unforeseen event materially affects delivery, we will inform you promptly, explain available options and offer a revised date or appropriate remedy, including a refund where required by law. A revised date will not be imposed as your only remedy where the law provides otherwise.

5. Payments, identity and fraud prevention

Payments must relate to a genuine audit order. We may place suspicious requests on hold, request reasonable verification, or decline an order where authorised by law. NaijaDataPro is not a remittance, cash-out or currency-exchange service. We do not transfer refund proceeds to unrelated people or bank accounts, split payments into unrelated disbursements, or refund amounts greater than the verified payment. We may refer suspicious transactions to Paystack or appropriate authorities when legally required.

6. Refund method and timing

Approved refunds are processed through Paystack, normally back through the original payment channel, subject to Paystack procedures and applicable law. We cannot guarantee an exact arrival date because banks and payment processors control settlement times. Never send banking passwords or card PINs by email.

7. Disputes and your rights

Please contact contact@naijadatapro.com.ng with your order reference and a description of the issue. We aim to acknowledge complaints within two working days. Nothing in this policy excludes consumer rights or remedies that cannot lawfully be excluded under Nigerian law, including the Federal Competition and Consumer Protection Act, or applicable payment-network rules.

8. Scope of service

The ₦49,900 report includes the deliverables described on the purchase page. Recommendations are grounded in available channel evidence and benchmarks, but specific views, subscribers, revenue, or monetisation outcomes are not guaranteed. The agreed five-working-day timeline applies to the reserved production window shown before payment and confirmed afterward.

Policy changes apply prospectively. Customers will be informed of material changes affecting future orders.

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